Returns, Cancellation and Refunds

GiggleGlory.com is committed to offer a hassle free shopping experience to all its patrons and understands that in certain situations a return may be necessary.

GiggleGlory.com will acknowledge a return in the following situations:

1) The user has received a damaged or defective product

2) An incorrect order is delivered

The following conditions should be met for a return to be accepted:

1)  The product is returned within 48 hours of delivery

2) The returned products must be unused and should be returned with original tags and in original packing with all parts and freebies

3) A copy of the original invoice

GiggleGlory.com also allows for a return of an item/s, which is part of a multi item order.

There are certain scenarios under which a return would not be possible, such as:

•  Return or replacement request is initiated after the specified time period (i.e. after 48 hours)

•  Product is used

•  Product is damaged due to usage or product is not in the same condition as delivered

•  Manufacturer’s warranty covers the defect for which request has been initiated to return, the buyer has to contact the manufacturer under such a scenario

•  Products with tampered or missing serial number wherever applicable

•  The product is not accompanied by original price tags, labels, freebies (free gift wherever applicable), accessories and is not in the original packing

GiggleGlory.com will initiate the pick up of the originally delivered product in case a return was requested. The pick up will be arranged or the user can ship it back to the seller and the courier charges would be reimbursed in the users GiggleGlory.com account.

A product purchased under COD cannot be returned without making the payment. The request can be initiated only after making the payment. The delivery partner is only to deliver the product and collect the payment in case of COD. They are neither authorized nor have the necessary tools to capture the return request. You will have to contact GiggleGlory.com for initiating such requests.

Please contact the Giggleglory.com helpdesk in case the return request needs to be cancelled.

Cancellation

Once the cancellation request is received, GiggleGlory.com will take 1-2 business days to complete the cancellation process. If the order status says couriered (shipped), it will process the cancellation but the refund process (in case payment made) will be initiated soon after it receives the cancelled item back. In this case, the item must be unused, with original tags, in original packing with all parts & freebies and with a copy of the original invoice.

If the product is purchased on COD, the order cannot be cancelled without making the payment. The request can only be initiated once the payment is made. The delivery partner is only to deliver the product and collect the payment in case of COD. They are neither authorized nor have the necessary tools to capture the cancellation request. GiggleGlory.com helpdesk will have to be contacted for initiating such requests.

Refunds

The refund process will be completed between 7-15 business days after the necessary due diligence related to the cancellation or return process of the product. Therefore, it must be ensured that the requirement process is adhered to for speedy processing of the refund. The refund amount will be in the form of a credit note transferred into the users GiggleGlory.com account. The shipping and COD charges will be deducted wherever applicable. This credit note can be redeemed to purchase any product/s on GiggleGlory.com.

In cases where the reason for refund is due to the Seller, the refund amount in full will be credited to the same account from where payment was made. In case the payment was made under Cash on delivery, the refund would be in the form of a NEFT transfer to the users bank account. For a NEFT transfer, the following details need to be updates:

-  Bank Name

-  Account Holder Name

-  Bank Account Number

-  Branch Address

-  IFSC Code

A NEFT transfer will not be possible if the payment was made through Credit/Debit card or Net banking. Refunds can also be in the form of a credit note into the users GiggleGlory.com account in case requested for. A similar refund process is applicable if GiggleGlory.com fails to deliver the product or the product is delivered outside of the specified period.